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How to Cancel Wix Subscription and Get Refund in 2024

Updated: Apr 30

There might come a time when you no longer need your Wix subscription. Perhaps you're finished building your website, found a different platform, or simply want to take a break. Whatever the reason, canceling your Wix subscription is a straightforward process.

This guide will walk you through the steps of canceling your Wix subscription in two ways: through your Wix account dashboard and by contacting Wix customer support.

Important Note: Before canceling, it's crucial to understand what gets affected. Here's a quick breakdown:

  • Canceling a Premium Plan: This stops automatic renewals for your Wix website plan, such as Combo, Pro, or Unlimited. Your website will remain active until the end of your current billing period, but features like custom domains and storage space may become limited.

  • Canceling Other Services: Wix offers additional services like domain names and email addresses. You can cancel these separately without affecting your website plan.

How to Cancel Wix Subscription?

How to Cancel Wix Subscription

You're free to cancel your Premium plan whenever you like. If you cancel within the 14-day trial, your plan won't renew automatically, but it'll stay active until the term ends. If you change your mind before the end date, you can simply turn auto-renewal back on.

To cancel your Wix subscription or Premium Plan, follow our simple steps below.

Method 1: Canceling Through Your Wix Account Dashboard

  1. Log In to Wix: Head over to the Wix website and log in to your account using your email address and password.

  2. Access Billing Info: Once logged in, navigate to your account settings or billing information section. This might be labeled "Account Settings," "Billing & Payments," or something similar, depending on your account layout.

  3. Manage Subscriptions: Look for a section related to "Subscriptions" or "Premium Plans." Here, you'll see a list of all the Wix services you're currently subscribed to.

  4. Find Your Plan: Locate the specific Wix website plan you want to cancel. It will likely display details like the plan name, billing cycle (monthly or yearly), and next renewal date.

  5. Cancel the Plan: Click on the "Cancel Plan" or "Cancel Subscription" button next to your chosen plan. This will initiate the cancellation process.

  6. Confirm Cancellation: A confirmation window will appear, asking you to verify your decision. You might see options to choose why you're canceling or provide feedback. Review the information and confirm your cancellation by clicking the designated button.

Method 2: Canceling Through Wix Customer Support

If you encounter any difficulties with the online cancellation process or prefer a more personal touch, you can contact Wix customer support.

  1. Wix Help Center:  Wix offers a comprehensive Help Center with answers to common questions, including subscription management. Search for "cancel subscription" or browse the billing and payment section for detailed instructions.

  2. Contact Wix Support: If the Help Center doesn't address your specific needs, you can directly contact Wix customer support. They offer various options, including email, phone calls, and live chat.

Additional Considerations:

  • Domain Names: As mentioned earlier, domain names and Wix Mail subscriptions are separate services. You can cancel them individually within your account settings, even if you keep your website plan.

  • Free Trial: If you're within the free trial period for a Wix premium plan, canceling before the trial ends ensures you won't be charged.

Getting a Refund on Your Wix Subscription

Wix generally doesn't offer refunds for past billing periods. However, there are a few things you can try:

  • Within the 14-Day Trial Period: If you purchased a premium plan with a credit card and are within the 14-day trial period, you're eligible for a full refund. Cancel your plan through the methods mentioned above, and the refund should be processed automatically within 20 business days.

  • Contact Customer Support:  Even outside the trial period, it doesn't hurt to contact Wix customer support and explain your situation. Be polite and explain why you'd like a refund. There's a chance they might consider your request as a one-time courtesy, especially if you haven't used the premium features extensively.

  • SEPA Payments: If you paid with SEPA (Single Euro Payments Area), the 14-day trial period might not apply. In this case, contacting your bank directly to cancel the payment might be a better option.

Tips to Increase Your Chances of Getting a Refund

  • Be Polite and Explain Clearly: When contacting customer support, explain your reason for canceling and requesting a refund in a professional and courteous manner.

  • Highlight Issues (Optional): If you encountered technical problems or the platform wasn't what you expected, mentioning these issues might strengthen your case.

  • Request for Confirmation: After contacting customer support, ask for confirmation of your cancellation and any potential refund via email.

Remember: There's no guarantee of getting a refund outside the 14-day trial period. However, by following these steps and presenting your case clearly, you can maximize your chances.

Before You Cancel:

  • Check Your Billing Cycle:  Knowing your billing cycle (monthly or yearly) helps you determine how long your website will remain active after cancellation.

  • Download Backups:  It's always a good practice to download backups of your website content before canceling your subscription. This ensures you have a copy of your website data in case you need it later.

  • Alternatives: Consider if there are alternative plans offered by Wix that better suit your needs before canceling altogether.

By following these steps and keeping the additional considerations in mind, you can easily cancel your Wix subscription and make an informed decision about your website's future.

How Can I Remove My Credit Card from Wix?

After you've finished canceling your premium package, it's a good idea to take out your credit card to avoid any unintended charges.

Here's how: head to your Wix dashboard. Locate the profile icon in the top-right corner of the page, then select Payment Methods from the drop-down menu.

picture that shows payment methods

Next, click on the Actions button found on the box of the credit card you wish to remove.

picture that shows How Do I Remove My Credit Card from Wix?

Once the drop-down options appear, select the Remove link. Then, confirm your choice by clicking Remove again. Repeat these steps for each credit card you wish to remove from your Wix account.

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